Details

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Airline: United Airlines
Incident Date: Jul 07, 2008
Report Date: September 2008
Incident Type: Loss
Animal: Dog
Brachycephalic: No Definition
Animal Age: Not reported
Flight Number: 932
Originating Airport: IAD (Washington Dulles International)
Destination Airport: FRA (Frankfurt International Airport )
Reporting Airport: IAD (Washington Dulles International)


Report:

United Flight: 932 IAD/FRA Animal: Female Dog – Exact breed unknown Date: July 10, 2008 Name: Jeddah

Owner/Guardian: Redacted

Narrative Description: Description of incident: Jeddah and her kennel were to travel in cargo hold with owners traveling in cabin. After normal inspection of the kennel by the TSA, the kennel and Jeddah were released back to customer and United. Jeddah’s kennel was placed on a baggage cart with two other kennels to be delivered to the gate for flight 932. The net to the baggage cart was closed. The kennels were in fact delivered to the aircraft. Upon delivery the baggage cart net was still closed. Upon loading the kennels on the aircraft Jeddah’s kennel was found empty. At some point during the transit Jeddah escaped. Jeddah was spotted in the airport outside of United’s luggage claim area immediately after finding the kennel empty and United personnel tried to catch her. However, Jeddah ran away and remains missing today.

Description of cause of the incident: No interior or exterior damage to the kennel was found. The kennel door however, was found ajar.

Description of any corrective action taken: A thorough investigation has been made with all employees involved and a review of incident determined United and TSA procedures were followed.

PetFlight Report:
September 2008 Airline Pet Travel Report

Link to original report:
http://airconsumer.ost.dot.gov/reports/2008/september/UA-redacted.doc

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