Austin-Bergstrom Intl

Quick Location Summary

• Post-Security (Airside): Near Gate 9
• Pre-Security (Landside): Outside lower level, both east and west sides of the parking garage
• Concourse M: Pet relief area available (shuttle-accessible midfield concourse)

Post-Security (Airside)

Near Gate 9

Austin-Bergstrom International Airport features a dedicated indoor pet relief area after security screening, located near Gate 9. This facility provides a convenient option for travelers with service animals or pets flying in-cabin who need relief before boarding.

Amenities: * Dedicated relief area designed specifically for pets * Located in a convenient, easy-to-find location within the secure terminal

Concourse M (Midfield)

The new Concourse M, accessible by shuttle bus from Gate 13, also includes a pet relief area for passengers departing from this midfield concourse. This ensures service animals and traveling pets have access to relief facilities regardless of gate assignment.

Pre-Security (Landside)

Lower Level – East and West Sides

AUS provides landscaped and lighted outdoor dog walk areas located outside the lower level (baggage claim level) at both ends of the parking garage (east and west sides). These areas are accessible before going through security and are ideal for passengers arriving at the airport or those picking up travelers.

Amenities: * Landscaping and lighting for visibility and comfort * Pet drinking fountain for hydration * Pick-up bags for dog waste * Trash receptacles for convenient disposal * Room for pets to stretch their legs

Pet Travel Policies at AUS

Important: Pets, including dogs and other animals, are not allowed inside the terminal per City of Austin Ordinance § 13-1-33, with the following exceptions: * Service animals assisting passengers with disabilities * Seeing-eye dogs for visually impaired travelers * Animals traveling via airline (checked or in-cabin) * Law enforcement animals on duty

Visitors who are not ticketed passengers may not bring pets inside the terminal, including baggage claim and ticketing areas, unless the animal qualifies under one of the above exceptions.

Tips for Traveling with Pets

• Contact your airline in advance to understand their pet travel policies
• Federal and state laws require a health certificate signed by a veterinarian for pets that fly
• Puppies and kittens must be at least 8 weeks old to travel
• Clearly label pet carriers with your name and contact information
• Use "Live Animal" stickers and directional arrows on kennels
• Do not leave food or water in dishes during travel to prevent spills
• Sedation is generally not advised due to unpredictable effects at altitude—consult your veterinarian

Accessibility for Service Animals

Passengers traveling with service animals can access all pet relief areas. For additional support: * TSA Cares: Call (855) 787-2227 at least 72 hours before travel for screening assistance * Mobility Assistance Zone: Service animals and their handlers can use the MAZ on the lower level curbside for easier pick-up * Hidden Disabilities Sunflower Program: Available for passengers with non-visible disabilities who may need extra time or assistance

For real-time airport information and updates, visit the AUS interactive map or contact Guest Services at (512) 530-2414.