MSY

Louis Armstrong New Orleans Intl

New Orleans, LA

Quick Location Summary

  • Post-Security (Airside): Near Shake Shack
  • Pre-Security (Landside): Level 1, outside Door 5 (between short-term parking garage and terminal)

Post-Security (Airside)

Near Shake Shack

The primary pet relief area is located post-security near Shake Shack. This indoor facility provides a convenient option for travelers with service animals or pets after passing through the security checkpoint. Look for signage indicating the service animal relief station in this area.

Pre-Security (Landside)

Level 1 - Outdoor Area

An outdoor service animal and pet relief area is available on Level 1 of the terminal. To access this location: * Exit through Door 5 on Level 1 * Turn right after exiting * The relief area is situated between the short-term parking garage and the terminal building

This outdoor option is ideal for passengers arriving at or departing from the airport who need to provide their pets with a relief break before entering the terminal or after collecting baggage.

Important Information

  • Accessibility: Both pet relief stations accommodate service animals and pets
  • Location Convenience: The post-security location allows travelers to remain airside without needing to exit and re-clear security
  • Pre-Flight Planning: Consider using the outdoor Level 1 area before checking in if your pet needs relief before a flight
Last reviewed: June 2026