Airline: American Airlines
Incident Date: May 31, 2010
Report Date: July 2010
Incident Type: Loss
Brachycephalic: No Definition
Animal Age: Not reported
Flight Number: AA84
Originating Airport: BUR (Bob Hope)
Destination Airport: DFW (Dallas/Fort Worth International)
Reporting Airport: DFW (Dallas/Fort Worth International)
AMERICAN AIRLINES / MAY 2010
DOT PET INCIDENT REPORT
Carrier and Flight Number American Airlines Flight #84
Date and Time of the Incident 31 May 2010
Description of the Animal, Including Name White Feline named BASTIAN
Narrative Description of Incident Ramp personnel were off-loading the kennel at DFW gate D28 and transporting it to its continuation flight on AA1928 at gate A15 where it was discovered missing. The ramp service clerk remembers seeing the cat when she loaded it on the cart, however, when she arrived at the aircraft for AA1928, it was not in the kennel. Efforts to locate the cat have not been successful to date and photographs of BASTIAN have been posted in ramp locations and awareness of the incident has been made to DFW ramp employees and the Airport Authority.
Narrative Description of Cause of the Incident The kennel door became opened in the transportation process from one gate to another and the cat escaped somewhere in the vicinity of gates A24 and A15.
Narrative Description of any Corrective Action Taken in Response to Incident The agent that checked in the pet and passenger in BUR failed to secure the kennel door with zip ties. Appropriate corrective action has been taken by the general manager of BUR.